Contact Us At:

Email:
jewelrybydmoose@yahoo.com
Jewelry by dMoose
Contact  Information & Return/Refund Policy
Read Before Ordering
Precautions:
We do not make any
medical claims regarding
our jewelry nor do we claim
that there is scientific
products. Consult a
physician before wearing
any magnetic jewelry, if
you are pregnant, lactating
or if you have any internal
device such as a heart
pacemaker, a defibrillator,
an internal insulin pump,
hearing implant etc. These
products are not intended
to be sold as a medical
device or as a replacement
for traditional medical
treatment nor are these
products approved by the
Federal Drug
Administration (FDA). Our
jewelry contains small
pieces and could be harmful
to children and pets if it
breaks.  Do not wear
Magnetic Jewelry next to a
watch or hearing aid.
This site contains copyrighted material which may not be copied, distributed or
used in any way without expressed written consent of the Jewelry By dMoose.
SHIPPING FOR MULTIPLE ORDERS (2 or more of Same Item or Different Items):

Please Send Us A Direct Email To Our Email Address On the Contact Page Of
Your Order. Include Product #'s, Quantities and Size.  

We Will Email You A "PayPal Invoice" Showing Your Total Amount and Shipping
Charges. You may pay from the PayPal Invoice.  Very Easy.  Our Email:
jewelrybydmoose@yahoo.com
Refund/Exchange (return) Policy:
POSTED SHIPPING RATES APPLY ONLY TO SHIPPING WITHIN THE
CONTINENTAL UNITED STATES.  PLEASE EMAIL US FOR RATES OUTSIDE
THE CONTINENTAL UNITED STATES.
Under normal conditions our jewelry beads, clasps and line have lasted years with little wear, when cared for (see "Caring For
Your Jewelry" on left navigation bar).  While we make every effort to make our jewelry with high quality craftsmanship and
high quality materials there are occasions that line or spacer beads/pieces may be defective without our knowledge.
For Your Satisfaction We Offer the Following Refund/Exchange (return) Policies:
Full Refunds, Replacement or Equal Exchanges will be made within 90 Days of purchase under the following
conditions:
  • Cracked or Damaged Beads or Clasps - Return entire jewelry item (cord, beads, clasps) including broken or damaged pieces and
    we will replace the entire jewelry piece or exchange it for one of equal value or give a full refund. Customer will only pay for
    shipping one way for either refund or exchange.  We will pay for the shipping back if exchanging the item for another item of
    same price. Please contact us before returning jewelry for refund or exchange.

Full Refunds, or Replacement will be made within 180 Days of purchase under the following conditions:
  • Broken Line* - Return entire jewelry item (cord, beads, clasps) including broken or damaged pieces and we will replace the entire
    jewelry piece or exchange it for one of equal value or give a full refund. Customer will only pay for shipping one way for either
    refund or exchange.  We will pay for the shipping back if exchanging the item for another item of same price. ("Broken line does
    not include being 'cut' by sharp object.") Please contact us before returning jewelry for refund or exchange.

Refunds/Exchanges will not be made for the following:
  • Refunds/Exchanges will not be made when Jewelry or cord has abused or worn in adverse conditions that can damage jewelry.

  • *Refund/Exchanges will not be made when cord has been cut by sharp object.

  • Refunds/Exchanges will not be made for rust and normal wear that may occur on the clasps themselves.  Most of our magnetic
    clasps are made with a composite of iron and base metal and are electromagnetically charged. A natural occurrence of magnetized
    iron is to slightly build up rust over time as impurities leave the body.  Rust will also occur on the clasps when exposed to
    excessive water over time without drying.  The clasps are also the part of a bracelet that usually comes in physical contact with
    surfaces as we work and play.  Depending on your lifestyle the clasps may show some wear over time.  We recommend cleaning
    the clasps about once a month by brushing the end of the clasp with an old dry toothbrush, then wipe then wipe the end of the
    clasp on a dry cloth laying on a flat surface. DABBING THE END OF EACH CLASP WITH WD-40 or A SIMILAR RUST
    PREVENTIVE SOLUTION (USING A Q-TIP) IS ALSO RECOMMENDED TO PREVENT RUST BUILDUP ON THE CLASP ENDS.  
    We suggest that you not wear the bracelet when doing rough or abrasive work where the clasps will be exposed to abrasion.  We
    also suggest that you purchase more than one bracelet (i.e. One for sports and/or heavy work and others for normal wear), just as
    you would shoes and other accessories.

CLASPS REPLACEMENT PURCHASE:  Over a period of time you may wish to purchase new clasps for your bracelet.  For a charge of
$6.00 plus shipping, we will replace the clasps, restring your bracelet using your same beads and clean and polish your beads. Please
contact us by E-mail before sending us your jewelry if you wish to purchase a clasp replacement. (Clasps replacement purchase only
available for jewelry purchased from Jewelry by dMoose.)


**If you have purchased the Incorrect Size on a bracelet, necklace, anklet or belt and wish to exchange it for
another size, there will be a
$5.00 re-string charge. We will re-string your jewelry using your same beads and
add the additional matching beads needed up to one inch (addition charge over an inch increase). Customer
will pay all shipping & handling charges in addition to the $5.00 charge.
Please contact us before returning
jewelry to be resized. Resizing will only be offered within 30 days of purchase.
What Size To Order:
Non-stretchy
bracelets/anklets have to be
sized to fit. When ordering
bracelets or anklets, please
specify desired size (length)
on the PayPal "Review Your
Payment" Page, where you
will see a link "Click Here to
Specify Length-Size Needed -
Exact Measurement Plus '1/2
Inch'". We suggest taking
an exact measurement of
your wrist or ankle and then
adding a half inch to the
measurement.  The total
would be the size bracelet or
anklet you should order.  
(Example: Your wrist
measures exactly 7 inches in
diameter.  Add a half inch to
that measurement for the
size bracelet needed = 7 1/2
inches.) Bracelets/Anklets
should not fit snug, as the
strong magnetic clasp may
pinch your skin when you
flex.  (Magnetic jewelry does
not have to be worn snug to
be effective).